Introduction

Welcome to KDH Travels and Tours. By booking or renting a vehicle from our fleet, you agree to the following terms and conditions. Please read them carefully before proceeding with your rental.

1. Eligibility

1.1 Age Requirements: The minimum age for renting a vehicle is 21 years. Drivers must have a valid driving license and a minimum of 2 years of driving experience.

1.2 Driver’s License: Renters and additional drivers must possess a valid driving license that is recognized in Sri Lanka. For foreign nationals, an International Driving Permit (IDP) or a temporary Sri Lankan license is required.

1.3 Identification: Renters must provide a valid passport, National Identity Card (NIC), or another government-issued ID during the booking process.

2. Booking and Payment

2.1 Booking Confirmation: A booking is considered confirmed once the required deposit or full payment is made. We accept payments via bank transfers, credit/debit cards, and cash.

2.2 Payment Terms: Full payment for the rental is required before or at the time of vehicle pick-up. Any additional charges incurred during the rental period, such as extra mileage or damages, will be settled upon return.

2.3 Cancellation Policy:

• Cancellations made 48 hours prior to the pick-up time will be fully refunded.

• Cancellations made within 24 to 48 hours before pick-up will incur a 50% cancellation fee.

• No refunds will be issued for cancellations made less than 24 hours before the pick-up time.

3. Rental Period

3.1 Duration: The rental period starts at the time of vehicle pick-up and ends when the vehicle is returned to KDH Travels and Tours at the agreed location and time.

3.2 Late Returns: A late return fee will be charged if the vehicle is returned after the agreed time. The fee will be calculated based on the daily rental rate.

4. Vehicle Use and Restrictions

4.1 Authorized Drivers: Only the renter and any additional drivers listed in the rental agreement are authorized to drive the vehicle.

4.2 Vehicle Condition: The vehicle must be returned in the same condition as it was rented, with normal wear and tear accepted. Any damage, whether accidental or intentional, will be the responsibility of the renter.

4.3 Prohibited Uses: The vehicle must not be used for the following:

• Racing, off-road driving, or any illegal activities

• Transporting goods or passengers for commercial purposes

• Driving under the influence of alcohol, drugs, or any substance that impairs driving ability

• Towing other vehicles or trailers

4.4 Mileage Limits: Each rental has a specified mileage limit. Any excess mileage will be charged according to the rate stated in the rental agreement.

5. Insurance and Liability

5.1 Insurance Coverage: All rentals include basic third-party insurance. Additional insurance coverage can be purchased at an extra cost.

5.2 Renter’s Liability: In the event of an accident or damage, the renter is responsible for any damages not covered by insurance, including but not limited to:

• Damage to the rental vehicle

• Damage caused to third-party property

• Traffic violations or fines incurred during the rental period

5.3 Accidents: In case of an accident, the renter must report the incident to the police and notify KDH Travels and Tours immediately. Failure to do so may result in the renter being fully liable for all damages.

6. Fuel Policy

6.1 Fuel Level: The vehicle will be provided with a full tank of fuel. It must be returned with the same level of fuel, or refueling charges will apply.

6.2 Fuel Type: The renter is responsible for using the correct fuel type as specified in the rental agreement. Any damage caused by the use of the wrong fuel will be charged to the renter.

7. Breakdown and Assistance

7.1 Roadside Assistance: In the event of a breakdown, KDH Travels and Tours will provide 24/7 roadside assistance. Please contact the number provided in the rental agreement for immediate assistance.

7.2 Vehicle Replacement: If the rented vehicle becomes inoperable due to mechanical failure (not due to renter misuse), KDH Travels and Tours will provide a replacement vehicle as soon as possible.

8. Termination of Rental

8.1 Early Termination: KDH Travels and Tours reserves the right to terminate the rental agreement if the renter violates any terms and conditions or engages in reckless driving. No refunds will be issued in such cases.

9. Privacy and Data Protection

9.1 Data Collection: We collect personal information such as name, address, driving license details, and payment information for the purpose of processing the rental. This data will be stored securely and will not be shared with third parties without your consent.

9.2 GPS Tracking: Some of our vehicles may be equipped with GPS tracking for safety and security purposes. By renting our vehicles, you agree to the use of GPS tracking.

10. Governing Law and Jurisdiction

This agreement is governed by the laws of Sri Lanka. Any disputes arising from the rental agreement will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

For any questions or clarifications regarding these terms, please contact us at +9476 797 6002.