Effective Date: 15/10/2024

At KDH Travels and Tours, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our car rental services. By using our website and services, you agree to the terms outlined below.

1. Information We Collect

1.1 Personal Information

When you rent a vehicle or contact us for inquiries, we collect personal information necessary to process your request. This may include:

• Full Name
• Contact Information (phone number, email address, postal address)
• National Identification Card (NIC) or Passport Number
• Driver’s License Details
• Payment Information (credit/debit card details, bank account details)
• Rental History with KDH Travels and Tours

1.2 Non-Personal Information

We also collect non-personal information automatically when you interact with our website. This includes:

• IP Address
• Browser Type and Version
• Device Information
• Website Usage Data (pages visited, time spent on site)

2. How We Use Your Information

The information we collect is used for the following purposes:

2.1 To Process and Manage Your Booking

We use your personal information to confirm your booking, provide customer service, and communicate with you regarding your rental, including sending reminders and notifications.

2.2 Payment Processing

Your payment information is used to complete transactions for rental services. All payment information is handled securely, and we do not store sensitive card information unless necessary for recurring payments or refunds.

2.3 Compliance with Legal Obligations

We may use and disclose your information where required by law, such as in response to a legal process, or to fulfill regulatory or insurance obligations.

2.4 Marketing and Promotional Communications

With your consent, we may use your email address or phone number to send you information about special offers, promotions, and new services. You can opt out of these communications at any time.

2.5 Website Improvement and Analytics

Non-personal information collected through our website is used to improve user experience, optimize website performance, and for internal analytics purposes.

3. Sharing Your Information

3.1 Third-Party Service Providers

We may share your personal information with third-party service providers who assist us in providing our services, such as:

• Payment processors
• Insurance companies
• Customer support providers
• Website hosting and IT service providers

These third parties are required to protect your information and only use it for the specific purposes of providing their services.

3.2 Legal Compliance

We may disclose your personal information to law enforcement authorities or other government officials if required by law or in response to legal requests.

4. Data Security

We take the security of your personal information seriously. We have implemented technical, physical, and administrative safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, please note that no system can be completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. We recommend you take precautions to safeguard your personal data when sharing information online.

5. Retention of Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you.

6.2 Right to Correct or Update

You can request correction or updates to any inaccurate or incomplete personal information.

6.3 Right to Deletion

You can request that we delete your personal information, subject to any legal or contractual obligations.

6.4 Right to Opt-Out

You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

6.5 Right to Object

You may object to the processing of your personal information for certain purposes, such as marketing.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect non-personal data. Cookies are small text files stored on your device that help us recognize you when you return to our site. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

KDH Travels and Tours

Vaddukoddai, Jaffna
Email: info@kdhtravelsandtours.com
Phone: +9476 797 6002